Refund policy

**30-Day Money-Back Guarantee**

We want your little one to love their Lumidoo. If you're not completely happy with your purchase, you can request a refund within **30 days** of receiving your order, no questions asked.

**How to request a return**

Email us at kelux@outlook.es with your order number and the reason for your return. We'll reply with the return instructions and the address to send the item to. Items sent back without first requesting a return can't be accepted.

**Conditions**

- The return must be requested within 30 days of delivery.
- Please include all the parts that came in the package (drawing board, light base and markers).
- Please pack the item carefully so it isn't damaged in transit.

**Damaged, defective or wrong items**

Please check your order when it arrives. If the item is defective, damaged in transit, or you received the wrong product, contact us within 30 days of delivery with your order number and a photo of the problem, and we'll send a replacement or issue a full refund at no extra cost to you.

**Refunds**

Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.

**Late or missing refunds**

If you haven't received your refund after 10 business days, first check with your bank or card issuer. If you still need help, contact us at kelux@outlook.es.

**Exchanges**

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

**Questions**

Email: kelux@outlook.es
Phone: +34 600 377 108

---